About telus billing support
About telus billing support
Blog Article
• At this point, I sense I am currently being misled and mistreated. Despite numerous calls and escalations, I continue to do not need clarity on my bargains or a fair resolution to my problems.
People agents Doing the job against Telus Advantages, in place of maintaining the old loyal customers they make them go away to search for other company
• An acquaintance who is usually a Telus customer confirmed me his program aspects, and he is receiving a similar strategy for appreciably significantly less without needing to acquire units, which contradicts what Abdul explained to me.
If an automated assistant asks for The main reason within your contact, point out "I want to make payment arrangements for my mobility Monthly bill".
You are able to only modify it. I waited for an hour or so within the cell phone to talk to a human. He was beneficial, but needed to redirect me to another human being. I used to be then on maintain for one more hour. They available me a better offer, nonetheless it wasn't what was made available online. Those people offers are for new customers. Like a faithful customer I must pay out $78 when compared with $60 for your new customer, to the service I desired.
• In my conversation with Juan within the loyalty crew, I used to be falsely accused of being discriminatory After i referenced One more Section, which was really offensive and uncalled for. Juan later on apologized, stating the experience was utterly unacceptable.
If my concerns aren't addressed, I is going to be compelled to escalate this even further, telus billing support like into the Office of your President, the media, and the Better Business Bureau.
If our reply resolved your issue, you should click on Acknowledge as Option that will help Other people from the community.
• After i referred to as to clarify, Eunice with the BCX Wireless Car or truck group instructed me that the discounts had been used. Nonetheless, she copied and pasted Abdul’s notes, which didn't make clear the lower price facts.
Automobile-advise will help you immediately slender down your search engine results by suggesting attainable matches when you variety.
In the approaching months and months, we are going to be Performing to expand the products and services supported, so maintain checking back again for updates.
Car-propose assists you quickly slender down your search engine results by suggesting attainable matches when you type.
At this time my cellular telephone stopped connecting on the telus community. Due to this fact it has taken me a 45 to sift from the ai gate keepers prompt's just to talk to a true individual, all although telus ai tries every thing not to allow for me to talk to a true human being.
The TELUS staff acknowledges that our get the job done spans a lot of Territories and Treaty areas and we've been grateful for the standard Know-how Keepers and Elders that are with us nowadays, whoever has long gone prior to us as well as youth that inspire us.
I used to be at last provided circumstance quantity 21911243 and instructed that a manager would phone me again in just two hours, which did not come about. As a substitute, I had been educated which i required to wait 24 hours.